Privacy Policy

419 Electronic Repair LLC
Effective Date: August 10, 2026

At 419 Electronic Repair LLC, we respect your privacy and take the information entrusted to us seriously. This Privacy Policy explains what information we may collect, how we use it, and how we protect it when you visit our website or use our repair services.

By using our website or submitting a device to us for repair, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

Your name
Mailing and shipping addresses
Email address
Phone number
Device information, including make, model, and serial number when needed
Information about the requested repair
Order and payment information
Communications you have with us
Information you voluntarily provide through forms on our website

We only request information that is reasonably necessary to provide our services, communicate with you, process orders, and operate our business.

2. Information From Your Device

When you send a device to us for repair, the device may contain personal information belonging to you or another person.

This may include:

Photos and videos
Contacts
Messages
Emails
Documents and files
Application information
Account information
Other personal content stored on the device

You are responsible for backing up your device before sending it to us.

We do not intentionally access, copy, view, or use personal content on your device unless doing so is reasonably necessary to diagnose, test, or complete the authorized repair.

For example, testing a phone's camera may require taking a test photograph, or testing a touchscreen may require interacting with the device.

We will not intentionally browse through personal content unrelated to the repair.

3. How We Use Your Information

We may use information we collect to:

Process and manage repair orders
Communicate with you about your repair
Provide estimates and obtain repair authorization
Diagnose and repair your device
Process payments
Arrange shipping and return delivery
Provide customer support
Maintain business and transaction records
Respond to questions or requests
Improve our website and services
Comply with applicable laws and legal obligations

We do not sell customer information.

4. Payment Information

Payments may be processed through third-party payment providers.

When you make a payment, your payment information may be provided directly to the payment processor rather than being stored directly by 419 Electronic Repair LLC.

We do not intentionally store complete credit card numbers or other sensitive payment credentials on our own systems when payment processing is handled by a third-party provider.

Payment providers may have their own privacy policies and terms governing how they handle payment information.

5. Shipping Information

When a device is shipped to us or returned to you, we may provide necessary information to shipping and delivery providers.

This may include your:

Name
Mailing address
Phone number
Email address
Tracking or shipment information

We only provide information reasonably necessary to facilitate shipping and delivery.

6. Service Providers

We may use trusted third-party service providers to help operate our business and website.

These may include providers for:

Website hosting
Online forms
Payment processing
Shipping
Email
Customer communications
Website analytics

These providers may have access to information only as reasonably necessary to provide their services.

We do not authorize third-party service providers to sell your personal information for their own purposes.

7. Website Cookies and Analytics

Our website may use cookies or similar technologies to provide basic website functionality, remember preferences, understand website usage, or improve our services.

If we use third-party analytics or advertising services, those services may collect information about how visitors interact with our website according to their own privacy policies.

We do not use cookies to intentionally access personal information stored on a customer's device.

8. How We Protect Information

We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic system, or method of transmitting information over the internet can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted to or from our website.

9. Retention of Information

We retain customer information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Information that is no longer reasonably needed may be deleted or securely disposed of when appropriate.

10. Children's Privacy

Our website and repair services are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address the situation.

11. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

12. Your Choices

You may contact us to ask questions about the personal information we maintain about you or to request correction of inaccurate information, subject to applicable legal and business record requirements.

You may also choose not to provide certain information. However, some information may be necessary for us to process an order, communicate with you, complete a repair, accept payment, or return your device.

13. Data Breaches

If we become aware of a security incident involving personal information that requires notification under applicable law, we will provide any required notices in accordance with applicable legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our business practices, website, services, or applicable laws change.

When we make changes, we will update the effective date shown at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle information.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us through the contact information provided on our website.

419 Electronic Repair LLC
Mail-In Electronics Repair
413 W Aberdeen Dr. Holland, OH, 43528

Our Commitment to Your Privacy

We know that sending an electronic device to someone you've never met can require a great deal of trust. We take that responsibility seriously.

Our goal is simple: use your information only when we need it to serve you, treat your device and personal information with care, and never sell your personal information.